Core Values
Greenbridge Properties’ Core Values are deeply ingrained principles that guide all of our decisions. Our values guide our team members, security for our clients, and a clear vision for the company’s vision and goals.
DO THE RIGHT THING
- Always be honest with clients and colleagues.
- Do not bend or break our values for expediency.
- Be candid and fearless when admitting mistakes.
CARE PERSONALLY
- With colleagues: Build meaningful relationships. It’s about acknowledging that we are all people with lives and aspirations beyond those related to our shared work. Find time for honest conversations.
- With clients: Keep in touch, respond quickly, and build the relationship. Listen intently and make sure they know they have been heard. Admit mistakes and attack the problem together as a team.
- With tenants: Tenants are our customers. Consider the hospitality offered to hotel guests. Be empathetic but focus on the facts during disagreements. We have a fiduciary responsibility to the owner. Be respectful but firm in your decision.
INNOVATE
- Simplify, standardize, then automate. Constantly seek ways to cut out repetitive work.
- Every team member is encouraged to continuously improve processes and find new solutions to bottlenecks.
- It’s not enough to be better than our competitors. Through a process of continual improvement, we strive to be better than ourselves.
OWN IT
- Recognize when there is a problem. One person acts and reports.
- Get feedback and support from others while still retaining ownership of the problem.
- Tackle problems head-on and learn from your mistakes.
PLAY AS A TEAM
- Ask for help. Recognize when someone needs assistance.
- Share a common vision, set individual goals, and row in the same direction.
- Embrace conflict when debating ideas. All team members commit to the decision.
