For residents
Resident FAQ
Rent, repairs and moving out.
How do I log in to my tenant portal?
If you have already created a tenant portal username and password, log in here: greenbridge.appfolio.com/connect.
If you have not yet created a tenant portal login, please contact us and we will email you a secure link.
How do I get help with an emergency repair?
We have a 24/7 after-hours call service for emergency repairs. Call our main number at (503) 617-6414. If you call after regular business hours, you will be prompted to leave a voicemail, and the on-call technician will contact you.
How do I submit a non-emergency maintenance request?
You must submit all non-emergency maintenance requests in writing through your online tenant portal.
Where can I drop off rent?
You can drop off rent at our downtown office. Cash is not accepted. Rent can be dropped through the mail slot on our office door (Suite 1008, 10th floor) during building access hours.
Office open hours: Monday to Friday, 9:00 a.m. to 3:00 p.m. Building access hours: Monday to Friday, 6:00 a.m. to 6:00 p.m.; Saturday, 7:00 a.m. to 1:00 p.m.
What is your mailing address?
Greenbridge Properties
511 SW 10th Ave, Suite 1008
Portland, OR 97205
When is rent due?
All residents are strongly encouraged to set up automatic electronic payments using the online tenant portal. Rent is always due on the first of the month and will be considered late if not received by 11:59 p.m. on the 5th day of the month. We cannot accept partial payments.
What happens if we pay rent late?
The late fee policy and amount owed are addressed in your lease.
Do you accept cash?
No. We will not accept cash in person or at our drop box. However, 7-Eleven convenience stores and ACE Cash Express locations accept cash or money orders on our behalf. For more information, please contact us.
Does Greenbridge Properties allow short-term leases?
Generally, only 12-month leases are allowed, and the property owner must approve any variation.
What should we do before moving out, and when will we receive our security deposit back?
We ask that you leave the unit in the condition it was in when you moved in. During a deep clean, people often forget the inside of the oven, the top of the fridge and the windowsills. Oregon requires carpets to be steam cleaned as a public health and safety issue. You have the right to clean them yourself but need to provide Greenbridge with a receipt proving it was done. We will give you an accounting summary and return any remaining deposit within 30 days of you vacating the rental.
Need something else?
Message the office, or call (503) 617-6414. Emergencies: call any time.