For residents
Resident Center
Pay rent, request a repair, and find your forms. For an emergency repair, call (503) 617-6414, 24 hours a day.
New resident without a portal login yet? Contact us and we’ll email you a secure link.
Repairs and maintenance
Non-emergency repairs: submit every request in writing through your resident portal. You can add photos, and you’ll see the request’s status there.
Emergencies: call our main number, (503) 617-6414. After business hours you’ll be prompted to leave a voicemail, and the on-call technician will call you back.
What counts as an emergency
- No heat when it’s below 55°F outside
- Air conditioning out when it’s 85°F or hotter (where the home has A/C)
- No water, or water leaking, running or coming in
- An overflowing toilet, or the only toilet not working
- The refrigerator or kitchen sink out
- A power outage a breaker won’t fix
- Anything involving natural gas
- A door or window that won’t lock
- Fire, flood or police activity: call 911 first
Paying rent
Rent is due on the 1st and is late if not received by 11:59 p.m. on the 5th. We can’t accept partial payments.
- Online: pay by ACH (set up autopay) or card in your resident portal.
- By check: mail it, or drop it through the mail slot on our office door at 511 SW 10th Ave, Suite 1008 (10th floor) during building access hours: Monday to Friday 6 a.m. to 6 p.m., Saturday 7 a.m. to 1 p.m.
- Cash: not at our office, but 7-Eleven and ACE Cash Express locations accept cash and money orders for us. Contact us to set it up.
Forms and documents
Resident documents
Moving out?
Give us written notice, and contact us for the notice-to-vacate form. We return an accounting and any remaining deposit within 30 days of move-out.
Screening criteria and policies
- Portland screening criteria: not financially responsible
- Portland screening criteria: financially responsible (standard)
- Portland screening criteria: financially responsible (low barrier)
- Oregon rental criteria: outside Portland
- Washington screening criteria
- Co-signer screening criteria
- Rental reference requirements
- Pet policy
Fair housing and reasonable accommodation
Greenbridge Properties is an Equal Housing Opportunity provider. If you have a disability and need a change to a rule, policy or practice, or a change to your home, to have an equal opportunity to use and enjoy it, you can ask us for a reasonable accommodation or modification at any time. Contact us and tell us what you need.
What residents say
“Very easy to work with. Their website makes payments, automated payments, maintenance requests, and everything else really simple. They also have nice, attentive folks who will answer the phone or email when the website isn’t what you want to use. Viewing the house was easy to schedule and the agent who showed us the place was great, answered questions quickly and honestly. When we moved away the check-out process was straightforward and smooth.”
Resident questions
Rent, repairs and move-out.
Message the office
For anything that isn’t a repair request. Working hours: Monday to Friday, 9:00 AM to 5:00 PM.
Emergency repair? Don’t use the form. Call (503) 617-6414.