How do I login to my Tenant Portal?

If you have already created a tenant portal user name and password, you can access the login screen by this link:

If you have not yet created a tenant portal login, please contact us and we will email you a secure link.

How do I get help with an emergency repair?

We have a 24/7 after-hours call service for emergency repairs. Call our main number at (503) 617-6414. If you call after regular business hours, you will be prompted to leave a voicemail, and the on-call technician will contact you.

How do I submit a non-emergency maintenance request?

You must submit all non-emergency maintenance requests in writing through your online tenant portal.

Where Can I drop off rent?

You can drop off rent at our downtown office during regular business hours. Cash is not accepted. IF AFTER HOURS, WEEKENDS, and HOLIDAYS, we have a rent drop box located at the Jackson Court apartments at 1313 NE 131st Place, Portland. Do not leave cash; it is not safe, and we cannot provide a receipt. Please do not come to the downtown office after hours. You will not be able to get into the building to access our 10th-floor office.

What is your mailing address?

511 SW 10th Ave.
Suite 1008
Portland, OR 97205

When is rent due?

All residents are strongly encouraged to set up automatic electronic payments using the online tenant portal. Rent is always due on the first of the month and will be considered late if not received by 5:00 pm on the 5th day of the month. If that day happens to be a weekend or holiday, then rent is due on the last business day before. We cannot accept partial payments.

What happens if we pay rent late?

The late fee policy and amount owed are addressed in your lease. If there are unusual circumstances and you otherwise have a flawless record of on-time payments, the best thing to do is contact us in advance, and we can come up with a payment plan.

Do you accept cash?

No. We will not accept cash in person or at our dropbox.  However, we have an agreement with 7-11 convenience stores or Ace Cash locations to accept cash or money orders on our behalf.  For more information, please contact us.

Does Greenbridge Properties allow short term leases?

Generally, only 12-month leases are allowed, and the property owner must approve any variation.

How can I get a showing of a property that I am interested in renting?

If a property is vacant, you can generally schedule a showing that best suits you. If the property is currently occupied, we need to provide at least 24 hours advance notice to the current residents. To request a showing, please go to our properties page.

Can I be present for the check-out walkthrough?

Due to time constraints involving turning and re-leasing a unit, we generally do not have time to schedule appointments to review areas of concern.  If there is a problem with your deposit return, you must submit a statement or dispute letter. Please rest assured that Greenbridge Properties does not stand to profit from your security deposit. We will provide you with a detailed breakdown of any charges deducted from your deposit. Greenbridge Properties will refer to your tenant check-in sheet at move-in and other documentation to ensure your deposit is returned to you fairly and appropriately.

What should we do before moving out, and when will we receive our security deposit back?

We ask that you leave the unit in its original condition upon your move-in.  During a deep clean, people often forget inside the oven and the top of the fridge and windowsills.  Oregon requires carpets to be steam cleaned as a public health safety issue.  You have the right to clean them yourself but need to provide Greenbridge with a receipt proving it was done.  We will give an accounting summary and return any remaining deposit within 30 days of you vacating the rental.