HOW DO I LOGIN TO MY TENANT PORTAL?
If you have already created a tenant portal user name and password, you can access the login screen by this link: https://greenbridge.appfolio.com/connect
If you have not yet created a tenant portal login, please contact us and we will email you a secure link.
HOW DO I GET HELP WITH AN EMERGENCY REPAIR?
We have a 24/7 after hours call service for emergency repairs. Call our main number at (503) 617-6414. If you call after normal business hours you will be prompted to leave a voicemail and you will be contacted by the on-call technician.
HOW DO I SUBMIT A NON-EMERGENCY MAINTENANCE REQUEST?
All non-emergency maintenance requests must be submitted in writing through your online tenant portal.
Where Can I drop off rent?
During Normal Business Hours, rent can be dropped off at our downtown office. Cash is not accepted. IF AFTER HOURS, WEEKENDS and HOLIDAYS, we have a rent drop box located at 1313 NE 131st Place, Portland, at the Jackson Court Apartments. Do not leave cash, it is not safe and we cannot provide a receipt. Do not come to the downtown office after hours, you will not be able to get into the building to access our 10th floor office.
WHAT IS YOUR MAILING ADDRESS?
511 SW 10th Ave.
Portland, OR 97205
WHEN IS RENT DUE?
All residents are strongly encouraged to set up automatic, electronic payments using the online tenant portal. Rent is always due on the first of the month and will be considered late if not received by 5:00pm on the 5th day of the month. If that day happens to be a weekend or holiday, then rent is due on the last business day before. We cannot accept partial payments.
WHAT HAPPENS IF WE PAY RENT LATE?
The late fee policy and amount owed is addressed in your lease. If there are unusual circumstances and you otherwise have a flawless record of on-time payments, the best thing to do is contact us in advance and we can come up with a payment plan.
DO YOU ACCEPT CASH?
No. We will not accept cash in person or at our dropbox. However, we have an agreement with 7-11 convenience stores or Ace Cash locations to accept cash or money orders on our behalf. For more information, please contact us.
DOES GREENBRIDGE PROPERTIES ALLOW SHORT TERM LEASES?
Generally only 12 month leases are allowed and any variation can only be approved by the owner of the property in question. Furnished condos can generally be rented for less than 12 months.
HOW CAN I GET A SHOWING OF A PROPERTY THAT I AM INTERESTED IN RENTING?
If a property is vacant you can generally schedule a showing that best suits you. If the property is currently occupied we need to provide the current residents at least 24 hours advance notice. To request a showing, please go to our properties page on this website.
CAN I BE PRESENT FOR THE CHECK-OUT OF MY UNIT?
Due to time constraints involved with turning and re-leasing a unit, we generally do not have time to schedule appoints to review areas of concern. If there is a problem with your deposit return, a statement or dispute letter needs to be submitted in writing. Please rest assured that Greenbridge Properties does not stand to profit from your security deposit. By law you will be provided with a detailed breakdown of any and all charges deducted from your deposit. GBP will refer to your tenant check-in sheet provided to you at move-in and other documentation to ensure your deposit is returned to you fairly and appropriately.
WHAT SHOULD WE DO BEFORE MOVING OUT AND WHEN WILL WE RECEIVE OUR SERCURITY DEPOSIT BACK?
We ask that you leave the unit in its original condition upon your move-in. During a deep clean, people often forget inside the oven, inside and the top of the fridge and windowsills. The State of Oregon requires carpets be steam cleaned as a public health safety issue. You have the right to clean them yourself, but need to provide Greenbridge with a receipt proving it was done. We will provide an accounting summary and return any remaining deposit within 30 days of you vacating the rental.