We understand that you have many options when choosing a management company. The key to making the right choice is asking the right questions. Click below to see the questions we think are most important.
What are your fees?
Lease Fee: 50% of first month’s rent. This is a one-time fee covering everything from the first day that we meet to the day we sign a lease with the tenants. All photos, marketing, showings, background checks and paperwork are included in this fee. We do NOT charge another lease fee when an existing tenant is renewing their lease.
Management Fee. 10% of collected rent income for Single Family Homes. This fee covers everything else associated with property management. If your property isn’t bringing in money, we don’t get paid. Multiple Unit properties will generally have lower fees.
We will always match a competitor's fees!
WHEN ARE REPORTS SENT AND DISTRIBUTIONS NORMALLY PAID?
Most management companies send their reports and distributions at the end of the month or the following month. Most of our reports and distributions are submitted to you by the 10th of each month.
DO YOU OFFER RESIDENTS THE OPTION TO PAY BY DIRECT DEPOSIT?
COLLECTING CHECKS IS SLOW AND INEFFICIENT. A RESIDENT MIGHT MAIL IT ON THE FIRST OF THE MONTH, BUT IT TAKES A FEW DAYS TO ARRIVE, AND ANOTHER COUPLE OF DAYS TO BE DEPOSITED, AND THEN A WEEK OR MORE FOR THE CHECK TO CLEAR.
OUR RESIDENTS SET-UP AUTOMATIC, RECURRING PAYMENTS THROUGH OUR SPECIAL ONLINE TENANT PORTAL. MOST OF OUR RESIDENTS LOVE THE OPTION, AND THEIR RENT SHOWS UP IN OUR BANK ACCOUNT ON THE FIRST OF THE MONTH LIKE CLOCKWORK. THE RESULT IS A MUCH FASTER TURNAROUND FOR YOU.
CAN RESIDENTS PAY WITH A CREDIT CARD OR CASH?
ANY OF OUR RESIDENTS CAN PAY BY CREDIT OR DEBIT CARD. WE WANT TO MAKE IT AS EASY AS POSSIBLE FOR THEM TO PAY RENT, EVEN IF IT MEANS HAVING TO USE A CREDIT CARD ONCE-IN-AWHILE. AND WHILE RESIDENTS ARE NOT ALLOWED TO PAY CASH DIRECTLY TO US FOR SECURITY REASONS, WE DO HAVE AN AGREEMENT WITH 7/11 CONVENIENCE STORES and Ace Cash Express TO ACCEPT CASH PAYMENTS ON OUR BEHALF. A DIRECT DEPOSIT INTO OUR BANK ACCOUNT.
DO YOU REQUIRE TENANTS TO CARRY RENTER'S INSURANCE?
TENANTS WITH LIABILITY INSURANCE PROTECTS YOU FROM EXPENSIVE DAMAGE TO YOUR PROPERTY THAT EXCEEDS THE SECURITY DEPOSIT. SOME MANAGERS WILL INITIALLY REQUIRE TENANTS TO SUBMIT PROOF OF RENTERS INSURANCE BUT THEN DO NOT FOLLOW-UP TO MAKE SURE THE COVERAGE IS RENEWED OR THAT THE PREMIUMS ARE PAID EVERY MONTH.
WE PAY THE RESIDENT'S MONTHLY PREMIUM FOR TENANT LIABILITY INSURANCE AND THE TENANTS REIMBURSE US.
DO YOU USE YOUR OWN LEASES?
LANDLORD / TENANT LAW IN OREGON CHANGE Constantly AND LEASES NEED TO BE UPDATED TO REFLECT THOSE CHANGES. THERE ARE A FEW GOOD ASSOCIATIONS THAT SELL THE MOST UP-TO-DATE LEASES. A MANAGER WHO USES THEIR OWN LEASES HAS MOST LIKELY PLAGIARIZED AN OUTDATED VERSION OF THESE COPYRIGHTED LEASES TO SAVE MONEY BY NOT PAYING ASSOCIATION FEES AND THE CONTINUAL COSTS OF NEW DOCUMENTS. AN OUTDATED LEASE PUTS YOU AT RISK, NOT THE MANAGER.
TELL ME ABOUT BACKGROUND CHECKS
We outsource background checks to a professional company that specializes exclusively in this critical part of property management. Using a third party also protects you and us from future discrimination claims. IT IS THE MOST COMPREHENSIVE BACKGROUND CHECK ALLOWED BY LAW.
WHERE DO YOU ADVERTISE?
Vacancy is by far the most expensive cost of owning a rental. An empty rental is losing many hundreds of dollars every week in opportunity costs.
We blanket the market with advertising and we fight hard to keep good residents in place for additional years (which saves you another lease fee).
VACANCY IS BY FAR THE MOST EXPENSIVE COST OF OWNING A RENTAL. AN EMPTY RENTAL IS LOSING MANY HUNDREDS OF DOLLARS EVERY WEEK IN OPPORTUNITY COSTS.
WE BLANKET THE MARKET WITH ADVERTISING, AND WE FIGHT HARD TO KEEP GOOD RESIDENTS IN PLACE FOR ADDITIONAL YEARS.
What Else Should I Know?
NOTHING IS PRINTED OR STORED IN HARD COPY, AND DIGITAL COPIES ARE NEVER STORED ON LOCAL HARD-DRIVES, LAPTOPS, MOBILE PHONES OR TABLETS.
ALL OF THE TECHNICIANS WE HIRE ARE LICENSED, BONDED, AND INSURED.
YOUR PROPERTY IS INSPECTED BY A MAINTENANCE TECHNICIAN EVERY SIX MONTHS TO CHECK ON THE TENANTS AND PERFORM ANY QUICK PREVENTATIVE MAINTENANCE ISSUES, FOR EXAMPLE, A LEAKY FAUCET.
YOUR FUNDS ARE HELD IN A SPECIAL BANK ACCOUNT THAT IS FEDERALLY INSURED. THE ACCOUNT ALSO HAS SPECIAL REGULATIONS WHICH PROTECTS IT FROM ANY JUDGEMENTS AGAINST OUR COMPANY OR COMMINGLING WITH OUR OWN FUNDS. IN OTHER WORDS, THE RENT WE COLLECT ON YOUR BEHALF IS ALWAYS LEGALLY YOURS.
EMERGENCY MAINTENANCE SERVICES ARE AVAILABLE TWENTY-FOUR HOURS A DAY, 365 DAYS A YEAR.